startup business opportunity - Business Supply Company

Your customers have toll-free access to more tone of our Customer Service Specialists. Our Specialists have expertise in the office products industry and are experienced in providing support to multiple Associate Dealers.

Specialists answer the phone “customer support” and determine the appropriate Associate Dealer’s web store address name first. The team gets very strong marks from customers for helpfulness, courtesy and responsiveness.

We deliver "personalized" customer service. We understand that Customer Service is one of the most important components of your competitive advantage. Our team is professional, experienced, responsive and available. We can take orders over the phone, help with product selection, and track orders. Below are some of the services our Specialists provide for your customers:

Hours of Operation:
Your web store is open 24 x 7. The Customer Service hours of operation are from 8:00 am - 6:00 pm Central Standard Time. Below are the contact numbers.

Service	Detailed Description
Order Fulfillment	We handle all vendor relationships and order fulfillment with nationwide with free next day delivery on orders over $50.
Offline Ordering	If a product sku found in the catalog does not appear on the website, we can place an offline order directly through one of our suppliers.
Inventory	Typically, the associate does not take possession of the product. We are responsible for inventory control.
Stocking Availability	We offer a wide variety of products. With over 80 warehouses to choose from we have a lot of product on hand, but there are instances where products in our catalog could be temporarily out of stock or discontinued. If so, we will notify you immediately via e-mail or by phone and make sure your order ships as soon as the item has been restocked.
Account Billing	We handle billing by credit card mainly - your larger accounts can be considered for net 20 day terms based on order amount and credit history. We also handle all of the expensive "soft cost" of billing your customers under your web store name.
Terms & Conditions	For customers that purchase over $500 per month in office products, we can set up credit terms. Customers will need to request & complete a credit terms application. Our normal terms are net 20 days. Collections If we do not receive a Net 20 day payment within that period of time from the sale, we will issue a payment notice.
Pricing	We assign each web store with the lowest "go to market" pricing and update prices quarterly except for loss leader items like bulk 20 lbs. paper and toner products. We treat quotes and contract pricing according to the pricing market at the time of the request. We can assign different price plans for additional web store at the Associate Dealers request.
Special Delivery	Special ordering items such as large furniture orders will be handled on a case-by-case basis. non-UPSable items will incur an additional freight charge.
Product Returns Policy	All returns are to be processed through Customer Service. Customers can contact us immediately if their package was broken or damaged, the wrong product was shipped or if something is missing from the order. Customers must have the following information ready: order #, product sku, quantity and reason for return. In order to process a return, all requests must be made to within 30 days for full credit. Thereafter a restocking fee will be applied. The product must be returned in the original packaging as well. You pay no shipping fees for returned merchandise if your order was damaged or we didn't ship the items in your order confirmation. Returns for other reasons will be subject to a return shipping charge.
Holiday Delivery Policy	In observance of the Christmas, New Years and other selected holidays, distribution centers are closed and orders are processed on the following business day. Due to seasonally heavy demands, arrival times during the Christmas season may increase by 1 to 2 days.
Associate Dealer Marketing	If the Associate Dealer chooses, we will market their web store to all their customers after enrollment. We market the email under the Associate Dealers brand name.
Customer Marketing	Once an order is placed online, your customer will receive a system generated order confirmation email containing all the order details. They can also view their order history on the web store. On occasion we send out coupon specials, updates or closeouts at the customers request.

Once you have reviewed the information above, feel free to select one of the following: