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Overview / Why Customers Switch? |
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There are many reasons why customers will switch to ordering from you using our Program. Below are just a few:
- Your customers enjoy low Internet pricing. We can price this way because we do not have the expensive overhead costs that the “big box" stores incur with their physical store fronts. The "big box" stores have fixed overhead in real estate, branding, inventory and corporate overhead that’s a 30% tax on every item they sell.
- We save your customers time (and time is money). The typical store trip takes 45 minutes round trip, adding $15-$20 in overhead to a purchase of $80 (another 12%-25% tax). Shopping with us takes a couple of minutes, and the products come to them via UPS.
- Free, nationwide next day delivery on orders over $50. We use UPS for delivery. They can trust UPS. In addition, your customers can purchase supplies from you even if they move to another state since you have a nationwide footprint.
- A wider selection of products in stock so your customers get their basket filled. The “big box" stores stock around 10,000 items. We carry over 100,000 products including all the “Hard to Find” items with over 80 state-of-the-art warehouses nationwide.
- We can get you even better pricing on bulk orders to save even more money for them. Your customer just call Customer Service for price quotes. With the "big box" stores, the price advertised is the price customers pay - no matter how many items they order.
- Our shopping experience is designed for businesses. We don’t allow silly pop-up ads on your web store.
- The "big box" stores have higher prices online than they do in their physical stores. This is designed to keep the small business customer driving to their stores wasting valuable work time. The natural trend of the office products business is moving to the Internet. Paper, toner, tape, pens are generic products that belong online because we don’t have to feel & touch them (unlike jewelry). This is the perfect Industry to be online and the traditional physical "big box" stores are suffering a slow death.
- We can setup internal cost controls through the web store using the “approved buyer” back-office procurement system. Controlling employee spending is very important when managing a business.
- Your customers get to talk to a real person if they have questions by dialing our toll free Customer Service Team at 1.866.533.9459.
- Your customers are purchasing from “somebody they know!”. By purchasing from you they are also supporting a local business in the community. The "bib box" stores only offer a brand name with little to no customer relationship. In addition, the "big box store" employees tend to lack proper product knowledge and offer a inferior level of customer service. Just think about the last time you asked for help in a "big box" store? Were you satisfied with the service level?
- We offer a “personal list" that can be shared automatically. This is great for standardizing supply orders across a company, or setting up an easy and effective back-to-school program.
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